Create Customizable Responses in AI Assistant
You can customize responses from the AI Assistant itself in the specific scenarios that it cannot answer a question successfully, as well as if a 'hot keyword' is detected.
This allows you to bring fine-grained control to the way that employees interact with the assistant, making sure they are redirected in the right way, and to the right people on your team.

Inside the web portal for the employee assistant, scroll down to the section for 'customize bot responses'.